1.The ____ phase of the SDLC includes four main activities: requirements modeling, data and process modeling, object modeling, and consideration of development strategies.

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a.systems planningc.systems design

b.systems analysisd.systems implementation

2.One of the main activities in the systems analysis phase is ____ modeling, which involves fact-finding to describe the current system and identification requirements for the new system.

a.objectivec.goal-based

b.requirementsd.user-based

3.____ enable a systems analyst to identify a problem, evaluate the key elements, and develop a useful solution.

a.Analytical skillsc.Interpersonal skills

b.Artistic skillsd.Confrontational skills

4.Greater user involvement in the system development process usually results in ____.

a.poorer communicationc.slower development times

b.more satisfied usersd.lower quality deliverable

5.____ are especially important to a systems analyst who must work with people at all organizational levels, balance conflicting needs of users, and communicate effectively.

a.Analytical skillsc.Interpersonal skills

b.Artistic skillsd.Confrontational skills

6.RAD relies heavily on ____.

a.prototypingc.agile methods

b.management directiond.Scrum

7.The primary advantage of RAD is that ____.

a.systems can be developed more quickly with significant cost savings

b.the companys strategic business needs are emphasized and the mechanics of the system are not stressed

c.the decelerated time cycle allows more time to develop quality, consistency, and design standards

d.systems are developed more slowly with fewer bugs

8.In a(n) ____, team members prepare to lunge at each other to achieve their objectives.

a.dodgec.scrum

b.resequencingd.adaptation

9.Using a(n) ____, an analyst can show business functions and break them down into lower-level functions and processes.

a.UMLc.FDD

b.TCOd.REJ

10.A(n) ____ is a top-down representation of a function or a process.

a.UMLc.FDD

b.TCOd.REJ

11.The ____ is a widely used method of visualizing and documenting software systems design.

a.UMLc.FDD

b.TCOd.REJ

12.A ____ is a UML technique that visually represents the interaction between users and an information system.

a.TCOc.use case diagram

b.data schematicd.user-based flowchart

13.In a use case diagram, the user becomes a(n) ____, with a specific role that describes how he or she interacts with a system.

a.agentc.interlocutor

b.actord.master

14.A(n) ____ diagram shows the timing of interactions between objects as they occur.

a.timingc.orientation

b.orderingd.sequence

15.Which of the following is a general category of system requirements?

a.daily reportsc.response time

b.inputsd.login security

16.____ is a typical example of a system requirement for the output category.

a.Manufacturing employees must swipe their ID cards into data collection terminals that record labor costs

b.The contact management system must generate a daily reminder list for all sales reps

c.The student records system must allow record access by either the student name or the student number

d.The system must support 25 users simultaneously

17.____ is a typical example of a system requirement for the input category.

a.As a final step in year-end processing, the payroll system must update employee salaries, bonuses, and benefits

b.Response time must not exceed four seconds

c.The system must provide log-on security at the operating system level and at the application level

d.Student grades must be entered on machine-scannable forms prepared by the instructor

18.____ is a typical example of a system requirement for the process category.

a.The Web site must report online volume statistics every four hours and hourly during peak periods

b.The system must be operated seven days a week, 365 days a year

c.The equipment rental system must not execute new rental transactions for customers who have overdue tapes

d.All transactions must have audit trails

19.____ is a typical example of a system requirement for the performance category.

a.The purchasing system must provide suppliers with up-to-date specifications

b.Each input form must include date, time, product code, customer number, and quantity

c.The manager of the sales department must approve orders that exceed a customers credit limit

d.The student records system must produce class lists within five hours after the end of registration

20.____ is a typical example of a system requirement for the control category.

a.The customer analysis system must produce a quarterly report that identifies changes in ordering patterns

b.The system must maintain separate levels of security for users and the system administrator

c.The data entry screens must be uniform, except for background color, which can be changed by the user

d.The warehouse distribution system must analyze daily orders and create a routing pattern for delivery trucks

21.To evaluate ____, a systems analyst needs information about projected future volume for all outputs, inputs, and processes.

a.scalabilityc.compatibility

b.reliabilityd.applicability

22.The term ____ refers to a systems ability to handle increased business volume and transactions in the future.

a.scalabilityc.compatibility

b.reliabilityd.applicability

23.In addition to direct costs, systems developers must identify and document indirect expenses that contribute to the ____.

a.TCOc.FDD

b.REJd.UML

24.Microsoft has developed a method for measuring a systems total costs and benefits, called ____, which is a framework to help IT professionals analyze and optimize IT investments.

a.TCOc.FDD

b.REJd.UML

25.In a(n) ____ structure, which usually is based on interpersonal relationships, some people have more influence or knowledge than appears on an organization chart.

a.spontaneousc.informal

b.unstructuredd.open-ended

26.In an interview, ____ encourage spontaneous and unstructured responses.

a.open-ended questionsc.leading questions

b.closed-ended questionsd.range-of-response questions

27.In an interview, ____ limit or restrict the response.

a.open-ended questionsc.leading questions

b.closed-ended questionsd.range-of-response questions

28.In an interview, ____ are questions that ask a person to evaluate something by providing limited answers to specific responses or on a numeric scale.

a.open-ended questionsc.leading questions

b.closed-ended questionsd.range-of-response questions

29.Supporters of neutral locations for interviews believe that it ____.

a.makes the interviewee feel comfortable during the meeting

b.gives the interviewee easy access to supporting material that might be needed

c.keeps interruptions to a minimum so people can concentrate fully

d.gives the interviewee opportunity to take calls during the interview

30.If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should do which of the following ____.

a.switch to closed-ended questions

b.give the interviewee easy access to supporting material that might be needed

c.continue using open-ended questions

d.rudely conclude the meeting

31.When studying an information system, examples of actual documents should be collected using a process called ____.

a.stratificationc.indexing

b.randomizationd.sampling

32.When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ might select every tenth customer for review.

a.systematic samplec.random sample

b.stratified sampled.comprehensive sample

33.When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ could ensure the sample is balanced geographically by selecting five customers from each of four zip codes.

a.systematic samplec.random sample

b.stratified sampled.comprehensive sample

34.When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ might select any 20 customers.

a.systematic samplec.random sample

b.stratified sampled.comprehensive sample

35.A common tool for showing the distribution of a questionnaire or sampling results is a vertical bar chart called a(n) ____.

a.flowchartc.agile method

b.histogramd.Venn diagram

36.Some ____, such as Microsoft Outlook, include a personal calendar, a to-do list, and powerful contact management features.

a.PIMsc.PDAs

b.laptopsd.Visios

37.A category of information management software or programs designed for the large amount of information generated by an IT project is called _____.

a.PIMc.PDA

b.Project data managementd.Personal data management

38.Software such as Microsoft OneNote is a type of ____ software.

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a.PIMc.Project data management

b.Personal data managementd.PDA

39.In projects where it is desirable to obtain input from a large number of people, a(n) ____, such as that shown in the accompanying figure, can be a valuable tool.